Serving the Ottawa Valley

From Renfrew to Deep River


Pembroke, Eganville, and Petawawa.

Frequently Asked Questions

When you have questions, the experts at Temp-Tech are ready and able to answer. You can always get in touch with us for help. But first, take a look below at a few of the questions other customers often have. You may find your answer right here.

Where can I get parts for my existing equipment?

Temp-Tech Heating and Cooling is the best local resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.


Why can't I find the correct size furnace filter at my local home improvement or hardware store?

The filter shipped with your unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement filters can only be purchased through an authorized dealer like Temp-Tech. However, keep in mind that most of our supplied filters are reusable, and can be washed by hand in cold water.


I need help troubleshooting a problem with my equipment.

Temp-Tech Heating and Cooling Ltd. is your troubleshooting expert, and would be glad to help you. Should our competent staff encounter a situation that requires additional factory help, we have access to Service Managers from our suppliers for assistance.


Where can I find literature about my HVACR products, such as owners manuals, installation guides and product specifications?

These documents are available from on the individual product description page on the Napoleon Web Site. Temp-Tech is your source for installation and product specifications. If you can't find the relevant manual, contact us for assistance


Which equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Temp-Tech can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.


What does my warranty cover?

Under the standard factory warranty, the manufacturer covers the parts, and Temp-Tech covers the labour. A warranty certificate is included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, Temp-Tech will also be able to provide you with the information.


How much will a new system cost?

Please contact Temp-Tech for pricing. Each independent dealer establishes his or her own equipment and labour prices.


Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please see us at Temp-Tech for the information.

For more information about SEER see Wikipedia.


How can I talk to a factory engineer regarding a problem I am having with my equipment?

Simply contact us at Temp-Tech.  We are your expert engineering and technical resource.


What is the life expectancy of my unit?

Dependable Napoleon products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, and of course, the regularity of routine maintenance. We at Temp-Tech can provide insight into the remaining lifespan of your system.


I am an Architect and need application/specification information so that I can specify Napoleon products... where do I obtain this information?

We at Temp-Tech can provide you with the specifications, and can also set you up to access the HVAC partners' web sites so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.



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